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Terms and conditions
RESERVATION AND DEPOSIT

Please complete and forward the attached booking form accompanied with a deposit $40% per person to Green Trail Tours or your travel agent. Your completed form and deposit must arrive within 7 days of your receiving our confirmation that we are reserving a place for you. Green Trail Tours reserves the right to correct any errors in rates quoted or calculated or any omission made at any time during your booking. 

 

BALANCE OF PAYMENT

The final balance is due 40 days prior to departure. If the full payment is not received by the due date, a late payment fee of $20 or a cancellation fee may result. Bookings made within 40 days of departure will automatically incur the late payment fees if payment is not received by Green Trail Tours within 3 days of booking. Payments by credit cards will incur a fee.

 

DEPARTURE TAXES & AIRLINE FUEL SURCHARGES

All packages that are inclusive of flights will be subject to airline taxes & fuel surcharges that will be apply from time to time by the airline. These charges will be in addition to the cost of the tour. These fees cannot be waived.

 

ITINERARY AND ACCOMMODATION

On occasion it maybe necessary to amend the tour arrangements due to operational necessity and we reserve the right to do so at any time (e.g. the airline may reschedule flight departures so the flights may not suit arrangements on the ground).

 

TOUR PRICE

Prices in the brochures are based on tariffs and monetary rates of exchange at the time of publication and are quoted in US Dollars. All prices are subject to currency fluctuation and any changes to the service provider’s tariffs. Green Trail Tours will contact our clients and/or travel agents to advice any changes of prices. We will not accept responsibility if your travel agent fail to pass price change information to you. We reserve the right to change our tour prices at any time.

 

CANCELLATION BY CLIENT

All cancellations must be made in writing to Green Trail Tours and will be subject to the following cancellation charges from the date the written cancellation is received:

1.  More than 40 days prior to departure; loss of deposit.

2.  Between 39-30 days prior to departure; 25% of total tour cost.

3.  Between 29-15 days prior to departure; 50% of total tour cost.

4.  14 days or less prior to departure; 100% of total tour cost.

 

In the event of a cancellation, any refunds will be less any administration fees including visa fees, transfer fees and any applicable amendment fees. Regrettably cancellation charges and fees cannot be waived. There can be no exceptions. No refund will be made for any unused portions of the holiday after departure date. Please note that employees of any overseas company or staff of Green Trail Tours outside Vietnam is not authorized to make any undertakings to clients in respect of refunds or any other related matters.

 

GROUP DEPARTURE

All holiday prices are quoted on the basis of a minimum number of 02 adults traveling together in twin share accommodation as stated on each tour. Green Trail Tours reserves the right to cancel, amend or re-cost the tour. In such cases we will Endeavour to provide our clients with the best possible alternate or amended tour, or ask for a payment of a reasonable surcharge. If Green Trail Tours cancels the tour altogether all received tour cost monies will be refunded in full.

 

HOTEL DESCRIPTIONS MAPS AND PICTURES

Hotel descriptions featured in this brochure are based on current hotel guides and contractual agreements provided by suppliers. Any facilities described are subject to change at any time. Maps and photographs are included for general information only and may not necessarily reflect actual routes, locations or services. Hotel room photographs may not be specific to the actual room occupied.

 

TRAVEL INSURANCE

It is a condition of joining one of our tours that clients are adequately insured for the full duration of their travel arrangements including cover for illness, injury, death, loss of baggage and personal items, cancellation and curtailments as recommended by Green Trail Tours or your travel agent.

 

HEALTH REQUIREMENTS

It is the clients’ responsibility to avail them selves with information regarding health requirements in the intended country of entry. You should speak with your local GP or department of health about any health recommendations. Clients are required to familiarize themselves with any health requirements specific to the countries being visited.  

 

TRAVEL DOCUMENTS

Passport and Entry Visa
Your passport must be valid for at least six months following your entry date to your travel destination.
It is your responsibility to ensure you are in possession of a valid passport and visa and all travel documents are valid for travel. 

 

FORCE MAJEURE

Compensation payments do not apply where performance of our contract with you is prevented by risk or threat of war, riot, civil strife, industrial dispute, terrorist, natural or nuclear disaster, fire, adverse weather conditions, technical problems to transport, closure or congestion of airport or ports, cancellation or change of scheduled airlines and similar events beyond our control.

 

TIPPING

Tipping is a firm and expected part of the tourism industry. The nominated tip amount is to be given to your National Escort at the beginning of the tour and they will do all the necessary tipping on your behalf. Green Trail Tours will advise the amount required per person as it is dependant on the length of the group tour undertaken, Tipping amounts will be around $6 per person per day based on the tour itinerary length and are subject to change at any time.

 

ITEMS NOT INCLUDED

Items of personal nature such as incidental hotel charges, Travel insurance, telephone calls, room services and the like are at your own expense and must be paid prior to checking out of each hotel. Tour costs quoted exclude items not specifically referred to in the tour description including, but not limited to, airport taxes, excess baggage charges, portage, travel arrangements to and from your home town and departure city, items of a personal nature such as laundry, dry cleaning, beverages, incidental expenses, optional tours/upgrades offered by local land operators, meals (where not specified) & internet charges.

 

COMPLAINTS OR CLAIMS

If the client is not satisfied with any aspect of their arrangements, they must immediately inform the guide or National Escort who will assist in resolving the issue at the time. If this is not possible and you wish to lodge a complaint or claim, this must be done in writing with Green Trail Tours in Hanoi within 30 days of the date of the completion of Green Trail Tours arrangements. Relevant receipts or documents and substantiating evidence must be attached to the letter of claim.

 

LIMITATION OF LIABILITY

Green Trail Tours (here with called the Company) acts as a coordinator for all persons taking these tours, in the making of all arrangements for transportation, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel, restaurant or any other supplier of services. All coupons receipts and tickets are issued subject to the terms and conditions specified by the supplier and all services are subject to the laws of the country where the services are provided. The Company acts only as an agent for the owners contractors and suppliers of transportation and/or other related travel services provided and assumes no responsibility for the loss or damage to baggage or property, no responsibility for any injury, illness or death, no responsibility for any damages or claims howsoever caused arising directly or indirectly from accidents, loss, or damage to person or property, no responsibility for delays, transport failures, strikes, wars and uprisings or acts of God, etc over which the Company has no control.

 

BROCHURE VALIDITY

Tour itineraries and prices in this brochure are accurate at the time of printing and prices are based on USD exchange rates as at 01 Jan. Once a client has paid in full, the price of the tour is guaranteed, subject to any tax changes or levies imposed y any government or any airline. The prices for tours after 01 Oct are subject to change without notice. The departure dates of tour after 15 April are subject to change due to the airline schedules. Green Trail Tours reserves the right to make alterations to itineraries departure dates and prices due to circumstances beyond their control.

 

LAW OF CONTRACT

Any contract arising with the clients shall be governed by the laws of the state of Hanoi - Vietnam and any legal action arising there from shall be litigated only in the appropriate court having jurisdiction in that claim.